White Glove Community Services: Oracle HCM, Payroll, and ERP Success Story

White Glove Community Services: Oracle HCM, Payroll, and ERP Success Story

Summary:

White Glove Community Care was able to replace their homegrown systems, integrate a complex time and billing system, while streamlining and automating their essential business processes across finance to make their operations more efficient while enhancing their reporting capabilities. They now have a fully scalable solution that works with various Healthcare vendors required by the federal government for invoicing and billing.

About:

White Glove Community Care has provided home care services since 1997 across New York, New Jersey, and Florida. Accredited by JCAHO in NY and licensed by state health departments, it offers nursing, home health aides, personal care, and ancillary support. The agency serves individuals recovering, disabled, chronically/terminally ill, or needing daily living assistance. Collaborating with major private insurances, MLTCs, MCOs, and CHHAs, White Glove ensures quality skilled care, including private duty nursing for patients with ventilators, tracheotomies, feeding tubes, and pediatric chronic conditions. Their staff coordinates with insurance providers to secure necessary services. It manages a team of 10,000 nurses and corporate employees.

Business challenges:

  • White Glove was looking for a solution to replace their homegrown TOV system, which was approaching it’s end of support life.
  • White Glove needed a solution that would successfully integrate its time entry system with its billing system with the ability to perform partial billing.
  • White Glove needed to have a scalable solution that worked with Healthcare vendors required by the federal government for invoicing and billing.

Why Oracle:

When compared with other vendors, Oracle Cloud HCM, Oracle Payroll, and Oracle Financials proved to be cost effective and aligned with White Glove’s overall goal of a unified solution that replaced their homegrown solutions which were approaching end of life. White Glove selected Oracle Fusion Cloud Human Capital Management (HCM), Oracle Payroll Cloud, and Oracle Fusion Financials Cloud because of the single system solution that’s tightly integrated and is fully scalable to business expansion into other geographies easily.  

Oracle Expertise Areas:

  • Financials
  • Human Resources (Core)
  • Workforce Management
  • Oracle Payroll
  • OCI Integration
  • Talent Management
  • Oracle Cloud EPM Account Reconciliation
  • Oracle Cloud EPM Financial Consolidation and Close
  • Oracle Cloud EPM Narrative Reporting
  • Oracle Cloud EPM Planning
  • Oracle Cloud EPM Profitability and Cost Management
  • Validated Integration for Oracle Financial Services

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